How to Use 2 Way SMS
As they say, communication is not a one-way street. This is not only true for verbal communication, but for SMS as well. Successful business communications strategies are founded on building relationships, not just a one-way conversation where a company dominates the narrative.
With that said, if you're not truly interacting with your customers, you’re also missing some great opportunities to learn and grow.
That's why we've developed a Two Way SMS gateway that gives you a suite of tools for building and growing customer relationships and gathering business intelligence. Our MXT platform lets you customize messages to prompt YES/NO responses, let your customers complete surveys, and more.
The Power of 2 Way SMS
Two way SMS is your most direct, immediate and cost-effective tool for showing your customers that you care, and for using that engagement and feedback to drive meaningful change in your business.
Booking appointments, surveys, competitions, confirmations — the potential for engaging your customer is HUGE. Our MXT SMS service allows you to target and manage two way SMS campaigns with confidence.
See some of the powerful benefits below…
Connect with your customers today.
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Let's Get You Started
Not every business is the same, that’s why we give you the flexibility to choose a sending method that works for you. Use our innovative web-messaging platform MXT, select and use an SMS API, or set up your MXT account for email to SMS integration.
Whatever your business and your customers need, SMSGlobal's MXT platform has the power and flexibility to drive growth and revenue. Select from a range of tools including keyword triggers, scheduling options, personalized sender IDs, web 2 SMS and our two way SMS service to drive engagement like never before.
2 way SMS is a no-brainer solution for enhancing customer engagement and building actionable business intelligence. All incoming SMS messages are free of charge. If you'd like to learn more about harnessing the power of two way texting, our customer care team is ready to speak with you 24/7.
Two Way SMS
Launch conversations with customers and end-users by implementing a two way SMS process.
Our extensive suite of API's are built to give you the ability to host, reply and automate 2 way SMS exchanges from within your existing software.
This function encourages clients to interact with your business whilst streamlining internal operations.
SMSGlobal's network of advanced API’s makes adding 2 way SMS to your existing software quick and easy. Start the conversation with your clients by integrating two way SMS with your CRM. With our robust API Key system, you can securely enable remote access for sending and receiving SMS.
Develop automated processes and triggers to improve your 2 way SMS workflow. Creating automatic replies saves time and resources whilst increasing customer satisfaction. Message triggers offer advanced and natural two way conversations - scalable to any business size.
24/7 support is available for all 2 way SMS and API integration needs. Our in-house technical specialists are ready to help you get started with two way SMS and offer ongoing dedicated support.
Connect with your customers today.