Instant text messaging your business can count on
Access premium and reliable two way SMS service
Communicate with your contacts one-on-one without missing a beat. Follow up with contacts and let them reply with ease via high throughput conversational messaging.
Receive and send high-volume SMS without delay
Premium two way messaging routes for timely replies
Access SMSGlobal’s robust two way SMS service to receive instant, reliable replies from your contacts. Connect personally with contacts at scale with custom SMS messages and automated responses.
Customer Support Queries
Appointment Confirmations
Staff Rostering
SMS Surveys
Text-in Competitions
One-on-one Lead Nurture
Build strong business relationships with two way text messaging
How to Use 2 Way SMS
As they say, communication is not a one-way street. This is not only true for verbal communication, but business SMS as well. Successful business communications strategies are founded on building relationships, not just a one-way conversation where a company dominates the narrative.
With that said, if you're not truly interacting with your customers, you’re also missing some great opportunities to learn and grow.
That's why we've developed a two way SMS gateway that gives you a suite of tools for building and growing customer relationships and gathering business intelligence. Our high throughput two way SMS gateway lets you prompt YES/NO responses, receive customer survey responses, and more.
Set up SMS postbacks to forward incoming SMS directly to your email address (SMS-to-Email), URL and MXT web inbox.
Timely replies, streamlined communication
The Power of 2 Way SMS
Two way SMS is the most direct, immediate and cost-effective tool for showing your customers that you care. It enables your business to use engagement and feedback to drive meaningful change. Booking appointments, surveys, competitions, confirmations — there is endless potential for engaging your customers. Our MXT SMS service allows you to target and manage two way SMS campaigns with confidence.
Auto-responses, triggers and keywordsOur 2 Way SMS service lets you conduct helpful and relevant conversations with your customers effortlessly. Automate responses to their replies based on keyword triggers or simply log responses for reporting. With dynamic SMS triggers, you’ll have 2 way SMS capability round the clock.
Sales, Competitions, PromotionsTwo way text messaging opens up a world of engagement possibilities. Create and customise interactive marketing campaigns, run competitions and surveys, and gather critical feedback for your business. Manage, monitor and report on all your 2 way bulk SMS efforts from the intuitive MXT platform.
Seamless CRM IntegrationAlready using a reminder service or CRM in your business? Our 2 way SMS API works with any third-party software, so you can easily schedule messages and automate responses. Our global support team is on hand 24/7 to help you integrate the two-way SMS API into your software.
Delivered Where You Need ItOur 2 Way business text messaging tool not only integrates with your existing communication software. It can forward all customer replies to your email inbox or CRM tool. Or you can conduct one-on-one conversations via MXT’s Conversation Window. Ensuring you have oversight of 2 way SMS messages.
Automatically Sort ResponsesTwo way texting might seem hard to keep track of and sort through. But not with the MXT platform. MXT uses keywords and triggers to file and sort your incoming text traffic. This allows you to automatically manage opt-outs, feedback and survey responses with no extra effort.
Instant Business SMS MessagingOur two way SMS gateway handles large volumes of inbound and outbound text traffic at lightning-fast speed — and with 99.9% uptime and reliability. This means the messages you send and receive are transmitted in real time without delay or interruption.
MXT Conversation Window for Full View of SMS Messaging
SMS Conversation Window on MXT SMS Gateway
Take advantage of the new conversational view in MXT and don’t miss a beat when it comes to two-way texting. Access SMS history with any of your contacts all in one place.
See bulk messaging campaigns, custom texts and two-way conversational SMS in the new Conversation Window on MXT.
Discover the full functionality of this feature within Contact Lists and Reports.
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Two-way SMS chat window -
One-on-One communication
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View sent and received messages -
Report and track SMS in real-time
Send and receive SMS online
Open your free SMSGlobal account and test our 2 Way SMS Platform.
Setup easy-to-use & reliable two way text messaging with SMSGlobal
Get started with two-way SMS
Choose Your PlatformNot every business is the same. That’s why we give you the flexibility to choose a sending method that works for you. Send via our innovative web-messaging platform MXT, an SMS API, or through an integration like Email to SMS. No matter how you send, your business can rely on our secure messaging routes.
Fine-Tune Your MessagingWhatever your business and your customers need, SMSGlobal’s MXT platform has the power and flexibility to drive growth, engagement and revenue. Select from a range of tools, including keyword triggers, scheduling options, personalised sender IDs, and our two way SMS service.
Communicate Better Today2 way SMS is a no-brainer solution for enhancing customer engagement and building long term business relationships. Plus, all incoming SMS messages are free of charge. If you’d like to learn more about harnessing the power of two way texting, our customer care team is on-hand 24/7 for your convenience.
Two Way SMS
Launch conversations with customers and end-users by implementing a two way SMS process.
Our extensive suite of API's are built to give you the ability to host, reply and automate 2 way SMS exchanges from within your existing software.
This function encourages clients to interact with your business whilst streamlining internal operations.
IntegrationSMSGlobal's network of advanced API’s makes adding 2 way SMS to your existing software quick and easy. Start the conversation with your clients by integrating two way SMS with your CRM. With our robust API Key system, you can securely enable remote access for sending and receiving SMS.
Automate your 2-way messagingDevelop automated processes and triggers to improve your 2 way SMS workflow. Creating automatic replies saves time and resources whilst increasing customer satisfaction. Message triggers offer advanced and natural two way conversations - scalable to any business size.
Support24/7 support is available for all 2 way SMS and API integration needs. Our in-house technical specialists are ready to help you get started with two way SMS and offer ongoing dedicated support.
Connect with your customers today.
Sign Up now to start your free trial. No contracts, no setup fees.
Functions of 2 Way SMS
Lead nurturingEfficiently manage your customer experience journey from potential lead to signed client and beyond by using dynamic 2 way SMS. Set up workflows to deliver consistent lead nurturing with minimal effort.
Keyword triggersHave detailed and insightful conversations with your customers by using keyword triggers to create more personal responses. This feature improves the customer experience without increasing your workload.
PromotionsRun unique sales and promotions by using 2 way SMS to engage customers. SMS competitions are also a great way to open a new communication channel with your clients and begin a direct conversation.
ConfirmationsDeliver instant booking, order or appointment confirmations with clients using automated two way SMS processes. This requires minimal human resources, provides customers with peace-of-mind and improves attendance rates.
Customer surveysImplement 2 way SMS to increase customer survey completions. Using keyword responses, you can obtain additional information from end-users or generate further actions to complete the customer experience.
Staff rosteringFinding employees to work at the last minute is a common task within the retail, health and education industries. Two way SMS makes it simple to send out shift allocations and confirm availability quickly.