What is a Dedicated Number or a Virtual Number?

A Dedicated Number is a Virtual Phone Number that can be used for SMS or MMS messaging, and belongs to only one account (unlike the SMSGlobal shared pool numbers). Think of a virtual number as your own special unique code that customers and employees can get to know you by, that no one else can send from.

Aside from the beneficial impact of having your very own custom number to send messages to clients from, a dedicated number is an essential component in 2-way SMS communication, providing you with the ability to connect directly with your customers, and have the confidence that their message will get back to you.

virtual number for SMS

Why choose a virtual number?

Provisioning a virtual number offers you a direct and personalised way of contacting your customers, with the added flexibility of using advanced features including keywords and message triggers to automate your SMS campaigns.


Setting up a dedicated number allows you to use a consistent Sender ID for all messages sent from your SMSGlobal account. Advertise the number either online or offline to grow your mobile database with user-initiated engagement.


Setup and use custom triggers or keywords to automate your SMS workflow by creating dynamic and naturally flowing mobile conversations with your customers.

Inbound Manager

All of your incoming SMS can be accessed and managed in your SMSGlobal account, forwarded to an email address or pushed through an API. Simply set your dedicated virtual number as the preferred Sender ID for your SMSGlobal account and all messages will be sent through this number by default.

Campaigns & Promotions

Use your dedicated virtual number as a consistent Sender ID when broadcasting 2-way marketing campaigns to your customer base. This will generate greater loyalty and engagement, while streamlining opt-out replies for automatic capture and removal from the contact manager of your SMSGlobal account.


Scheduling appointments or confirming shift rosters can be performed automatically by programming your dedicated number to respond intelligently to set keywords. This reduces management overhead and improves the experience received by your staff.

CRM Integration

Connect your dedicated number with your existing CRM or ERP solutions. Simply use your dedicated virtual number as the sender ID when sending from SMS compatible software, and SMSGlobal will route message replies back into your application.

How it works…


Given that virtual numbers are only associated with a single account, this also means that it can be used more flexibly than shared numbers can.

It can be used in advertising and anyone with that number can send a message directly to it.

Dedicated virtual numbers can also be used in combination with keywords to perform special functions that are not normally available using the SMSGlobal shared pool number.

Reply Dedicated Numbers
Text In Dedicated Numbers

Text in

Virtual numbers are not limited to being used for receiving only replies to SMS: anyone can send an SMS directly to a dedicated number, and the message will display immediately in your account.

Dedicated virtual numbers come in two types, short codes (e.g. 6333) or long codes (full-length mobile numbers e.g. 04X XXX XXX.)Carrier support for different types of dedicated numbers varies by country.

Find out more about dedicated numbers below and discover what is available in your region.

Get started with your very own Virtual Number today.

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Long Codes

Send and receive SMS through your dedicated long code

A long code is a simple alternative to using your personal mobile number which allows you to seamlessly send and receive messages. These are the quickest and cheapest dedicated virtual number solution. Depending on your region, they are also known as response numbers, virtual numbers or inbound numbers. Messages to a long code are usually treated as a standard SMS for the end user, making them widely used in a number of different mobile messaging campaigns.

The most cost effective dedicated virtual number solution.

Select from our premium gold, silver or standard options to make your number more memorable.

Brand your mobile campaigns by using the same long code each time.

Receive SMS replies through your custom branded long code.

A country-specific long code can be easily obtained through the store on our Web Messaging Platform.

Long Codes

Short Codes

Why choose a dedicated short code?

Short Codes

Short codes are a premium virtual number service, often used in large scale or direct response adverts where speed and convenience are key. They are short in nature and much easier to remember than a typical 11 digit number. Short codes are a great way to increase participation for call-to-actions featured on marketing materials and branded company collateral like brochures, ad-signs and banners.

Premium service.

Stand out from your competition.

Short and memorable.

Perfect for direct response adverts.

Short codes aren’t available in certain countries and regions. To find out about availability in your region and to purchase, please submit the form below and one of our team will be happy to assist you.

Request a Dedicated Number today

Benefits of Using a Dedicated Virtual Number

View all of your messages in the one place within our online platform, MXT.

Build brand recognition and trust through a consistent number.

Manage opt-in and opt-out campaigns anytime, anywhere.

No replies going to your own hand-set, everything is stored inline-easily accessible.

Build your database of customers.

Easily create keywords for use with staff rostering systems, competitions or surveys.

Connect with your customers today

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