Top Questions

From sending your first SMS to creating sub accounts to billing and API integrations, SMSGlobal has got you covered. Find information about our mobile messaging solutions here, or if you can’t find what you’re after, please get in contact with one of our messaging specialists.

Getting Started

  • Sign up for a free trial account with SMSGlobal
    Sign up for a free trial account with SMSGlobal - no obligation and no cost. You simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you simply pay for your credits as you go. Get Started Today
  • I didn’t get an SMS verification code – what should I do?

    When you sign-up for an MXT account, we will send you an SMS verification code that you will need to enter when you first log-in to your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.

    1. Check that you mobile phone is within reception range and switched on.

    The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has reception and is switched on.

    2. Ensure that your mobile number in its correct international format.

    Our SMS Gateway will try to deliver your SMS verification code to the mobile number that you provide on sign-up, if your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset.

    Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in our getting started section.

    3. Ensure that you have entered your mobile number correctly.

    Is it possible that you entered an incorrect digit? If this may be the case please contact our support team with the correct mobile number and the username/email you provided on sign-up.

    4. Carrier delay – Please wait 15 minutes

    On a very rare occasion, carriers might be experiencing and upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.

    5. Is your country destination supported by SMSGlobal?

    It could be a possibility that your country destination is not on the SMSGlobal coverage list or fully supported. If you think this may be the case, please contact our support team to investigate this further.

    6. Contact the SMSGlobal Support Team

    If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:- Account username (email used to sign-up).- The correct mobile number you wish to have associated with your account and,- The country that you’re trying to sign-up from.

  • Why can’t I login to my account?
    Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:

    - Ensure that you’re using the correct username and password, and that the caps lock is turned off.

    - Clear your browser history and cache and try logging in again.

    - Try using a different internet browser.

    - If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.

    Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.

    If submitting a ticket to our support team, please provide details such as:

    - The MXT username you're trying to log in with.

    - The issue you’re experiencing.

  • What format do my mobile numbers need to be in?

    To ensure successful delivery, your contacts mobile numbers must be written in the correct international format.

    To change mobile numbers from the domestic format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 61 for Australia and 64 for New Zealand). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:

    Australia
    - Country Code: 61
    - Number: 9 digits long, excluding the leading '0'.
    - Example domestic number: 0447973739
    - Example International number: 61447973739

    India
    - Country Code: 91
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 09000654321
    - Example International number: 919000654321

    UK
    - Country Code: 44
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 07723654321
    - Example International number: 447723654321

    US
    - Country Code: 1
    - Number: 10 digits long, excluding the leading '0' or '+'.
    - Example domestic number: 2126544321
    - Example International number: 12126544321

    UAE
    - Country Code: 971
    - Number: 8 digits long, excluding the leading '0'.
    - Example domestic number: 047654321
    - Example International number: 97147654321

  • Does SMSGlobal support international messaging?

    Yes, SMSGlobal supports international messaging. When sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and using the correct Country Prefix/dialing codes.

    For more information - please see what format do my mobile numbers need to be in or Country prefix and rates view our pricing page.

  • Country prefix and Dialing codes
    Afghanistan93
    Albania355
    Algeria213
    American Samoa1684
    Andorra376
    Angola244
    Anguilla1264
    Antigua and Barbuda1268
    Argentina54
    Armenia374
    Aruba297
    Australia61
    Austria43
    Azerbaijan994
    Bahamas1242
    Bahrain973
    Bangladesh880
    Barbados1246
    Belarus375
    Belgium32
    Belize501
    Benin229
    Bermuda1441
    Bhutan975
    Bolivia591
    Bosnia and Herzegovina387
    Botswana267
    Brazil55
    Brunei Darussalam673
    Bulgaria359
    Burkina Faso226
    Burundi257
    Cambodia855
    Cameroon237
    Canada1
    Cape Verde238
    Cayman Islands1345
    Central African Republic236
    Chad235
    Chile56
    China86
    Christmas Island61
    Cocos (Keeling) Islands61
    Colombia57
    Comoros269
    Congo242
    Congo, The Democratic Republic of the243
    Cook Islands682
    Costa Rica506
    Cote d'Ivoire225
    Croatia385
    Cuba53
    Cyprus357
    Czech Republic420
    Denmark45
    Djibouti253
    Dominica1767
    Dominican Republic1809
    Ecuador593
    Egypt20
    El Salvador503
    Equatorial Guinea240
    Eritrea291
    Estonia372
    Ethiopia251
    Falkland Islands (Malvinas)500
    Faroe Islands298
    Fiji679
    Finland358
    France33
    French Polynesia689
    Gabon241
    Gambia220
    Georgia995
    Germany49
    Ghana233
    Gibraltar350
    Greece30
    Greenland299
    Grenada1473
    Guam1671
    Guatemala502
    Guinea224
    Guinea-Bissau245
    Guyana592
    Haiti509
    Holy See (Vatican City State)39
    Honduras504
    Hong Kong852
    Hungary36
    Iceland354
    India91
    Indonesia62
    Iran, Islamic Republic of98
    Iraq964
    Ireland353
    Isle of Man44
    Israel972
    Italy39
    Jamaica1876
    Japan81
    Jordan962
    Kazakhstan7
    Kenya254
    Kiribati686
    Korea, Democratic People's Republic of850
    Korea, Republic of82
    Kuwait965
    Kyrgyzstan996
    Lao People's Democratic Republic856
    Latvia371
    Lebanon961
    Lesotho266
    Liberia231
    Libyan Arab Jamahiriya218 
    Liechtenstein423 
    Lithuania370 
    Luxembourg352 
    Macao853 
    Macedonia389 
    Madagascar261 
    Malawi265 
    Malaysia60 
    Maldives960 
    Mali223 
    Malta356 
    Marshall Islands692 
    Mauritania222 
    Mauritius230 
    Mayotte262 
    Mexico52 
    Micronesia, Federated States of691 
    Moldova, Republic of373 
    Monaco377 
    Mongolia976 
    Montenegro382 
    Montserrat1664 
    Morocco212 
    Mozambique258 
    Myanmar95 
    Namibia264 
    Nauru674 
    Nepal977 
    Netherlands31 
    New Caledonia687 
    New Zealand64 
    Nicaragua505 
    Niger227 
    Nigeria234 
    Niue683 
    Norfolk Island672
    Northern Mariana Islands1670 
    Norway47 
    Oman968 
    Pakistan92 
    Palau680 
    Palestine970
    Panama507 
    Papua New Guinea675 
    Paraguay595 
    Peru51 
    Philippines63 
    Pitcairn870 
    Poland48 
    Portugal351 
    Puerto Rico
    Qatar974 
    Romania40 
    Russian Federation
    Rwanda250 
    Saint Helena290 
    Saint Kitts and Nevis1869 
    Saint Lucia1758 
    Saint Pierre and Miquelon508 
    Saint Vincent and the Grenadines1784 
    Samoa685 
    San Marino378 
    Sao Tome and Principe239 
    Saudi Arabia966 
    Senegal221 
    Serbia381 
    Seychelles248 
    Sierra Leone232 
    Singapore65 
    Slovakia421 
    Slovenia386 
    Solomon Islands677 
    Somalia252 
    South Africa27 
    Spain34 
    Sri Lanka94 
    Sudan249 
    Suriname597 
    Swaziland268 
    Sweden46 
    Switzerland41 
    Syrian Arab Republic963 
    Taiwan886 
    Tajikistan992 
    Tanzania, United Republic of255 
    Thailand66 
    Timor-Leste670 
    Togo228 
    Tokelau690 
    Tonga676 
    Trinidad and Tobago1868 
    Tunisia216 
    Turkey90 
    Turkmenistan993 
    Turks and Caicos Islands1 649 
    Tuvalu688 
    Uganda256 
    Ukraine380 
    United Arab Emirates971 
    United Kingdom44 
    United States
    Uruguay598 
    Uzbekistan998 
    Vanuatu678 
    Venezuela58 
    Vietnam84 
    Virgin Islands, British1284 
    Virgin Islands, U.S.1340 
    Wallis and Futuna681 
    Yemen967 
    Zambia260 
    Zimbabwe263 

Technical

  • Service Update 01 October 2017
    We are pleased to announce that as part of our ongoing commitment to enhancing our API services, we are currently migrating all of our clients to our upgraded infrastructure resulting in greater security, faster service and stronger connectivity.To assist us in this process, we kindly ask that you follow the below direction:

    SMPP API

    SMPP is being moved to a sub-domain and new IP address. If this is your current API, we ask that you change your connection settings as per the below:

    New sub-domain: smpp.smsglobal.com
    Old domain: smsglobal.com

    If you have configured our IP address in your firewall, it will be necessary for you to make amendments for the new IP address as shown:

    New IP Address: 103.214.210.8
    Old IP Address: 203.89.193.162

    HTTP API

    If you are currently using HTTP, we ask that you change your connection settings as per the below:

    New URL: https://api.smsglobal.com/http-api.php
    Old URLs: https://www.smsglobal.com/http-api.php

    If you have configured our IP address in your firewall, it will be necessary for you to make amendments for the new IP address as shown:

    New IP Address: 103.214.210.6
    Old IP Address: 203.89.193.162

    REST API v1

    REST API version v1 is approaching end-of-life. The support for version v1 will stop on 15th September 2017 and v1 will stop on 30th September 2017. Version v1 REST API will then be removed. Latest REST API version v2 is backward compatible and migrating to the latest version is as easy as changing the version number in URIs. Please see example below:

    New URL: https://api.smsglobal.com/v2/sms
    Old URL: https://api.smsglobal.com/v1/sms

    If you have configured our IP address in your firewall, it will be necessary for you to make amendments for the new IP address as shown:

    New IP Address: 103.214.210.6
    Old IP Address: 203.89.199.19

    SOAP API

    If you are currently using SOAP, we ask that you change your connection settings as per the below:

    New Address: https://api.smsglobal.com/soap/soapserver.php
    Old Address: http://www.smsglobal.com/mobileworks/soapserver.php

    If you have configured our IP address in your firewall, it will be necessary for you to make amendments for the new IP address as shown:

    New IP Address: 103.214.210.6
    Old IP Address: 203.89.193.162

    MMS API

    If you are currently using MMS, we ask that you change your connection settings as per the below:

    New MMS URL: https://api.smsglobal.com/mms/sendmms.php
    Old MMS URL: http://www.smsglobal.com/mms/sendmms.php

    New MM7 Address: https://api.smsglobal.com/mms/mm7.php
    Old MM7 Address: http://www.smsglobal.com/mms/mm7.php

    If you have configured our IP address in your firewall, you will need to make amendments for the new IP address as below:

    New IP Address: 103.214.210.6
    Old IP Address: 203.89.193.162

    As old IP's and connections will be terminated on 1st October 2017, we kindly request that you implement the above changes at your earliest convenience to avoid any service disruption.

    We have a friendly support team on hand who would be very happy to assist you with this upgrade! If we can be of any help please don’t hesitate to contact them on 1300 883 400 or support@smsglobal.com

    Thank you in advance and happy messaging!

  • How do I test SMSGlobal’s Services?

    We offer developers a sandbox testing service to build and test their applications using our SMS messaging gateway. The system allows users to test integration in a closed-loop, and test the code and reporting functions as if they were sending campaigns in production.

    Please submit an enquiry to our integration specialists to help get an account set up.

  • Is it easy to integrate with SMSGlobal?

    Yes. Our powerful, flexible Integrations and robust messaging gateway has the capacity to integrate SMS into all facets of any business, such as: Applications, websites, intranets, CRM’s, ERP’s and other software’s.

    Our team of mobile messaging specialists have years of experience integrating complex messaging requirements into existing corporate ecosystems.

    If you require an integration with our platform, please don't hesitate to contact our integration specialist who can assist further with your requests.

  • API Documentation

    HTTP API

    SMPP API

    REST API

    SOAP API

    MMS API

    Email to SMS

    Delivery Receipts

  • What plugins can SMSGlobal integrate with?
    SMSGlobal’s system can easily be integrated with a variety of software’s from a range of different industries. If you would like more information, please contact our support team with your requirements, and they’ll help you build something amazing.
  • Sub-Accounts & Custom Site branding / (white – labelling)

    All SMSGlobal users have free access to sub accounts. Sub accounts are SMSGlobal accounts that are subsidiary to a main, parent account. The owner of the main account is able to allocate budgets and permissions to sub accounts in order to control expenditure and operations.

    Custom Site Branding allows customers to rebrand MXT to suit their company’s brand. To set up site branding, please get in touch with a member of the SMSGlobal Team.

Accounts and Billing

  • What pricing plans & payment options are available?

    We offer various differing pricing plans, whereby the more you spend, the lower your SMS rate is. These pricing tiers are activated based on the amount of money added to the account in one transaction. SMSGlobal offers plans suitable for every business's SMS messaging needs based on usage and volume. All Tier plans offer the same features and benefits, but the more credit you purchase, the lower the rate per SMS.

    The below payment options are available, SMSGlobal is able to accept the following method of payments:

    - Secure online payment via your PayPal account.

    - VISA, MasterCard and American Express.

    - Direct Deposit (this may take up to 3-5 business days).

  • How does an SMSGlobal free trial work?

    When you sign up for an account with SMSGlobal you will not incur any hidden costs or unwanted contracts – you simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you just pay for your credits as you go. SMSGlobal gives you the power to choose your own payment plan: post-paid or pre-paid, it’s all up to you.

    Set up an account and have a free trial with no commitment, obligation or hidden costs and lots of flexibility.

  • What currency options are available?

    When opening an account, the currency will be set to the country in which you have signed up by default. E.g. if signing up in America, your currency will default to USD. If you require a different currency, our Support team will be happy to assist you to update your account to suit your requirements.

    We currently offer the following currencies:

    CurrenciesCurrency
    AUDAustralian Dollar
    NZDNew Zealand Dollar
    EUREuro
    GBPPound Sterling
    USDUS Dollar
    CHFSwiss Franc
    DKKDanish Krone
    HKDHong Kong Dollar
    NOKNorwegian Krone
    SARSaudi Riyal
    SEKSwedish Krona
    SGDSingapore Dollar
    AEDUAE Dirham
    EGPEgyptian Pound
    LBPLebanese Pound
    QARQatari Rial
    BHDBahraini Dinar
    OMROmani Rial
  • What are the minimum purchase requirements?

    The minimum purchase requirements are as follows:

    CurrenciesCurrencyMinimum spend rounded
    AUDAustralian Dollar5
    NZDNew Zealand Dollar5
    EUREuro5
    GBPPound Sterling5
    USDUS Dollar5
    CHFSwiss Franc5
    DKKDanish Krone30
    HKDHong Kong Dollar30
    NOKNorwegian Krone30
    SARSaudi Riyal20
    SEKSwedish Krona30
    SGDSingapore Dollar5
    AEDUAE Dirham20
    EGPEgyptian Pound50
    LBPLebanese Pound6000
    QARQatari Rial20
    BHDBahraini Dinar5
    OMROmani Rial5
     
  • Will my credits expire after a certain period?
    SMSGlobal reserves the right to cancel credits if an account has been inactive for two years.

Setting up a Sender ID (Virtual Number)

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