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Email to SMS API

Convert Email to SMS

Overview

Email is now the standard for business communication, so much so that most corporate systems include email integration.

SMSGlobal leverages this ease of use and accessibility by providing an Email to SMS service. This service accepts emails and automatically converts them to an SMS compatible format and pushes the message to the intended recipient. The Email 2 SMS service allows seamless convergence between existing systems and the capability of sending SMS.

By using an email address to generate SMS, you and your staff can simply send SMS from your mail client or through existing business systems by using this easy to use feature.


Benefits Scroll to Top ▲

Please find below a list of benefits for this service.

  • Integrates easily with existing business systems
  • Easy to use
  • Delivery receipt notification
  • Incoming / 2-Way Compatible
  • 24/7 support via our support system

Prerequisites Scroll to Top ▲

The Email 2 SMS service is by default turned off upon account activation. You will therefore need to turn this feature on by going to the Tools section inside the Web Messaging Platform.

This will include activating the feature, as well as specifying which email addresses our system will allow to send messages on behalf of your account. This process is known as whitelisting.

You can specify individual email addresses (e.g worker@business.com.au) or wildcard a domain (e.g @business.com.au) if you would like to enable the ability to send for everyone from your office. Please ensure you do not whitelist a domain you don’t own or are not the administrator of as once a domain is whitelisted any user who sends SMS from that domain will charge from your account. If you are unsure please speak to your system administrator.

Please reach out to SMSGlobal support to whitelist a email domain for Email2SMS.

We also have a video to configure Email2SMS, this link can be added to page if useful

Video Tutorial

Video Tutorial


Sending SMS via Email Scroll to Top ▲

There are two options available with Email 2 SMS. First you can send an SMS to an individual phone number or you can send a bulk SMS to a group of recipients. To send to an individual number:

Step 1.

Send an email to xxxxxxxxx@email.smsglobal.com

Note: xxxxxxxxx is the mobile number of the person you would like to send to e.g. 61447100250@email.smsglobal.com

Step 2.

Ensure the body of the message is plain text, not HTML. The body of the email will be the message sent. The subject line can be left blank (it is ignored). The email address must be specified in the TO field. CC fields are ignored.

Important: You MUSTsend the email FROM either one of the email addresses/wildcard domains specified under your account preferences.

Important: Do NOT use the CC or BCC fields as these are not supported by the system. Only use the TO field.

Important: You MUSTenter the mobile number as an international format. Example 61447100250 instead of 0447100250 (61 is Australia’s telephone prefix).

To send to a group in your phonebook:

Step 1.

Send an email to xxxxxxxxx@groups.smsglobal.com

Note: xxxxxxxxx is the group keyword of the group that you wish to send too. e.g. If your group name is “Test Group” but your group keyword is “test” then the email is test@groups.smsglobal.com

Step 2.

Ensure the body of the message is plain text, not HTML. The body of the email will be the message sent. The subject line can be left blank (it is ignored). The email address must be specified in the TO field. CC fields are ignored.

Note: “To remove an automated Email signature when sending an Email to SMS:

- Remove the signature manually, or

- Use the command {sms} add content {/sms}

For example {sms} Hello from SMS Global{/sms} , the only content that will be sent in the SMS will be the content in between the tags.”


Bulk Email To SMS Scroll to Top ▲

Sending SMS via Email To SMS is not limited to single recipients. You can also send to multiple people by specifying multiple addresses in the TO field of the email.


Incoming SMS with Email 2 SMS Scroll to Top ▲

The Email To SMS service is capable of allowing recipients the ability to reply to your messages. This is called Incoming SMS or 2 Way SMS .

There are several configurable options inside the Tools section of your MXT account, which will control how email is delivered and replied to using this service.

When a recipient receives your SMS email there are 2 options.

  • Reply to email [Default]
  • Use Sender ID

By default, when Reply to email is active, the replies of your recipients will be sent to the inbox of the main email that is associated with your account, however it is also possible to have the reply sent to the email address that sent the message.

Note: It is not possible to specify multiple reply email address destinations.

If you are using a dedicated number, please specify this as your Sender ID for recipients.

Incoming SMS with Email 2 SMS Scroll to Top ▲

Usually, an SMS plugin is required when configuring Email-To-SMS, however, Outlook 2007 and 2010 has a built-in texting feature. All you have to do is enable the SMS settings in Tools.

Below is a quick how-to on enabling the SMS setting in Outlook:

  • Sign up for an SMS service
  • Configure Outlook 2007/2010 by enabling SMS in 'Tools'
  • Add your new provider by entering your SMS service provider login details
  • Optional: Send a test SMS to your allocated mobile number
  • Restart Outlook
  • You're ready to send and receive SMS directly from Outlook

Enabling SMS for MS Outlook 2007 Scroll to Top ▲

  • Click the Tools menu and select Account Settings
  • Under the E-mail tab and select New
  • Within 'Add New E-mail Account' window, select Other
  • Click 'Outlook Mobile Service (Text Message)' and select Next
  • Enter the Outlook Mobile Service account address under Server Information in the 'Web Service Address' box
  • Enter your account User ID and Password under Logon Information.
    Your Logon Information may differ depending on whether you sign in to MXT with a username or email address. If you sign in to MXT with a:
    • Username, use your SMSGlobal username and password as usual
    • E-mail, use your HTTP/SMPP API Key username and password
  • Click Test Account Setting and then click Yes to send a test message to your mobile handset
  • Restart Outlook before you start sending
  • Click New
  • In the dropdown menu, select Text Message
  • Enter the mobile number(s) you wish to send to or select 'To' to enter contacts from the address book. Ensure (SMSGlobal OMS) is present above the 'To' field as it indicates messages are pushed out through SMSGlobal.
  • Type the body of your message in the text box
  • Click Send

Enabling SMS for MS Outlook 2007 Scroll to Top ▲

  • Click File and select Info
  • Select Account Settings
  • Under the E-mail tab and select New
  • Within 'Add New Account' window, select Text Messaging (SMS) and click Next
  • Enter the Outlook Mobile Service Account information including Server Provider URL, User ID and Password
  • Server Provider URL: https://outlook.smsglobal.com/
    Your User ID and Password may differ depending on whether you sign in to MXT with a username or email address.
    If you sign in to MXT with a:
    • Username, use your SMSGlobal username and password as usual
    • E-mail, use your HTTP/SMPP API Key username and password
  • Click Test Account Setting and then click Yes to send a test message to your mobile handset
  • Restart Outlook before you start sending
  • Under the Home tab, click New Items and select Text Message (SMS)
  • Enter the mobile number(s) you wish to send to or select ‘To’ to enter contacts from the address book. Ensure (SMSGlobal OMS) is present above the 'To' field as it indicates messages are pushed out through SMSGlobal.
  • Type the body of your message in the text box
  • Click Send

Remember: SMS is limited to 160 characters

Outlook 2013, 2016 and Office 365 do not support the Outlook text messaging service. However, you can add on an Email-To-SMS Outlook plugin.

Contact our support team to discuss Outlook to SMS solutions for you.

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