Tag: customer-experience

Why your business is doomed without Omnichannel Marketing
Why your business is doomed without Omnichannel Marketing

Incorporating both traditional and digital channels is necessary for marketers in today's ever-evolving tech era, because not all consumers are create[...]

5 critical insights for 2019 on the increase of customer reviews
5 critical insights for 2019 on the increase of customer reviews

CX has been the buzzword of the year, and trust in customer reviews has increased. Let's take a look at this year's significant insights on customer s[...]

Top 11 marketing trends to expect in 2020
Top 11 marketing trends to expect in 2020

2020 is fast approaching, and digital marketers have to stay ahead of the curve in anticipation of the start to a new decade. Stay on top of what's tr[...]

Seamlessly integrating SMS with customer experience
Seamlessly integrating SMS with customer experience

Customer experience is one of the most pressing mandates for marketers today. Not only is it a critical component of your overall brand image but it’s[...]

How Technology has Changed the Customer Journey
How Technology has Changed the Customer Journey

As technology advances, customers are becoming increasingly demanding, with higher expectations of products and service levels. As a result, the power[...]