Industry News & Insights

How are telehealth and telemedicine services helping to tackle COVID-19?
How are telehealth and telemedicine services helping to tackle COVID-19?

People around the world are feeling the effects and drastic changes caused by the novel coronavirus. The medical industry and its dedicated workers ar[...]

Communicating during times of crisis
Communicating during times of crisis

Although you may have all the answers in a crisis, communicating those answers sensitively and appropriately is crucial. Consider your audience and ho[...]

Is planned obsolescence for smart devices becoming obsolete?
Is planned obsolescence for smart devices becoming obsolete?

Electronics that once lasted generations (and still do) are getting a smart upgrade. But what if those upgrades come with first-generation software th[...]

Is Apple moving to standardize the SMS OTP format?
Is Apple moving to standardize the SMS OTP format?

Apple (WebKit) engineers have put forward a plan to standardize the format of SMS OTP to ensure retrieval is efficient and secure. The project focuses[...]

Europe calls for standard charging cable
Europe calls for standard charging cable

This week, the European Parliament voted in favor of a resolution urging lawmakers to set a standard for charging cables. The votes, 582-40 in favor, [...]

Why Customer Experience (CX) is Vital to your Marketing Strategy in 2020
Why Customer Experience (CX) is Vital to your Marketing Strategy in 2020

Improving Customer Experience and digital transformation has become a priority. As the number of digital channels expands, self-service and digital co[...]

5 critical insights for 2019 on the increase of customer reviews
5 critical insights for 2019 on the increase of customer reviews

CX has been the buzzword of the year, and trust in customer reviews has increased. Let's take a look at this year's significant insights on customer s[...]

Top 11 marketing trends to expect in 2020
Top 11 marketing trends to expect in 2020

2020 is fast approaching, and digital marketers have to stay ahead of the curve in anticipation of the start to a new decade. Stay on top of what's tr[...]

WhatsApp Business API with SMSGlobal
WhatsApp Business API with SMSGlobal

SMSGlobal's latest development is focused on providing users with greater capabilities for higher Application-To-Person message volumes. Reach billion[...]

'Tis the season: eCommerce trends these holidays
'Tis the season: eCommerce trends these holidays

Streamline communication using an SMS API or platform to reach consumers directly and set yourself apart from the crowd. Retain customers by sending t[...]