This service update was made on the 29th of June 2020. Please contact us if you require assistance updating the below domains.

The information below is technical in nature and should be reviewed by the technical contact responsible for your integration. If you are using an eCommerce software that is integrated with SMSGlobal, please reach out to the software company directly to verify if this change will impact you.

Enhancing efficiency for APIs and integrations

With new developments at SMSGlobal, integrations hosted on selected domains will be moved to new IP addresses. To avoid disruption to your service, you will need to update it by the provisional date.

You will receive reminders from SMSGlobal and get notified as we approach 29th of June 2020 the official service update date.

IP addresses hosted on the following domains will be updated:

api.smsglobal.com
www.smsglobal.com

If you use SMSGlobal integrations hosted on these domains and have added a white-listed IP address to your firewall, then you will need to modify your firewall to use the new IP address.

If you are currently using www.smsglobal.com.au to host SMSGlobal integrations, you will need to switch to one of the above mentioned domains before ensuring your firewall is updated with the new IP address of your used API.

Custom portals and VPNs will also be affected. Your account manager will be in contact regarding any changes.

Improving security and performance

As a tech company, we aim to provide a robust, high-performing solution that is secure and practical. The update to our system and infrastructure is to improve security and service performance.

The following guide will lay out how to use new IPs in order to update all your integrations with us.

Who will be affected?

These updates will affect accounts that:

  • currently use a SMSGlobal API or integration hosted on api.smsglobal.com or www.smsglobal.com
  • have included a white-listed IP address to a firewall
  • have custom portals or VPNs
  • use a SMSGlobal API or integration hosted on www.smsglobal.com.au (in this case, both the domain and the IP address must be updated)
  • clients using IP addresses instead of domain names to connect with SMSGlobal's APIs

If you are unsure whether you will be affected by this update, please contact your software provider and get in touch with us at support@smsglobal.com

Unique cases that need further attention will be managed by our support team on a case by case basis.

What do I need to do?

Are you currently integrated with SMSGlobal using SOAP API?This includes any third party software that utilises SOAP API

Do you have firewall rules allowing access to SMSGlobal’s API servers based on specific IP addresses?

NameDomainCurrent IP AddressNew IP Address
SOAP API api.smsglobal.com203.89.199.19103.214.210.57
SOAP API smsglobal.com203.89.193.162103.214.210.50
SOAP API www.smsglobal.com203.89.193.162103.214.210.51
NameDomainCurrent IP AddressNew IP Address
REST API api.smsglobal.com203.89.199.19103.214.210.57
NameDomainCurrent IP AddressNew IP Address
HTTP API api.smsglobal.com203.89.199.19103.214.210.57
HTTP API smsglobal.com203.89.193.162103.214.210.50
HTTP API www.smsglobal.com203.89.193.162103.214.210.51
NameDomainCurrent IP AddressNew IP Address
MMS API api.smsglobal.com203.89.199.19103.214.210.57
NameDomainCurrent IP AddressNew IP Address
Outlook outlook.smsglobal.com203.89.199.34103.214.210.56
NameOld DomainOld API AddressNew IP Address
SMPP API smsglobal.com203.89.193.162103.214.210.50
SMPP API www.smsglobal.com203.89.193.162103.214.210.51
SMPP API smsglobal.com.au203.89.199.52Deprecated
SMPP API smpp.smsglobal.com.au203.89.199.52Deprecated
NameNew DomainNew IP Address
SMPP API smpp.smsglobal.com103.214.210.8
If you are currently using www.smsglobal.com or smpp.smsglobal.com.au for your SMPP integration, we suggest changing to the new domain smpp.smsglobal.com and white-listing the new IP to your firewall as soon as possible.
NameDomainCurrent IP AddressNew IP Address
Email to SMS email.smsglobal.com203.89.199.56103.214.210.52
Email to Groups groups.smsglobal.com203.89.199.56103.214.210.52
Email to MMS mms.smsglobal.com203.89.199.56103.214.210.52
Email to MMS dcmail.smsglobal.com203.89.199.56103.214.210.52
If you are using sms.smsglobal.com, this will point to dcmail.smsglobal.com and no changes are required unless you have IP's whitelisted for dcmail.smsglobal.com. If so, please update your firewall rules to use the new dcmail IP addresses.

We highly advise you to not use a hard-coded IP addresses to access SMSGlobal services and allow DNS to determine the IP address.

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