This service update was made on the 29th of June 2020. Please contact us if you require assistance updating the below domains.
The information below is technical in nature and should be reviewed by the technical contact responsible for your integration. If you are using an eCommerce software that is integrated with SMSGlobal, please reach out to the software company directly to verify if this change will impact you.
Enhancing efficiency for APIs and integrations
With new developments at SMSGlobal, integrations hosted on selected domains will be moved to new IP addresses. To avoid disruption to your service, you will need to update it by the provisional date.
You will receive reminders from SMSGlobal and get notified as we approach 29th of June 2020 the official service update date.
IP addresses hosted on the following domains will be updated:
api.smsglobal.com
www.smsglobal.com
If you use SMSGlobal integrations hosted on these domains and have added a white-listed IP address to your firewall, then you will need to modify your firewall to use the new IP address.
If you are currently using www.smsglobal.com.au to host SMSGlobal integrations, you will need to switch to one of the above mentioned domains before ensuring your firewall is updated with the new IP address of your used API.
Custom portals and VPNs will also be affected. Your account manager will be in contact regarding any changes.
Improving security and performance
As a tech company, we aim to provide a robust, high-performing solution that is secure and practical. The update to our system and infrastructure is to improve security and service performance.
The following guide will lay out how to use new IPs in order to update all your integrations with us.
Who will be affected?
These updates will affect accounts that:
- currently use a SMSGlobal API or integration hosted on api.smsglobal.com or www.smsglobal.com
- have included a white-listed IP address to a firewall
- have custom portals or VPNs
- use a SMSGlobal API or integration hosted on www.smsglobal.com.au (in this case, both the domain and the IP address must be updated)
- clients using IP addresses instead of domain names to connect with SMSGlobal's APIs
If you are unsure whether you will be affected by this update, please contact your software provider and get in touch with us at support@smsglobal.com
Unique cases that need further attention will be managed by our support team on a case by case basis.
What do I need to do?
Are you currently integrated with SMSGlobal using SOAP API?This includes any third party software that utilises SOAP API
Do you have firewall rules allowing access to SMSGlobal’s API servers based on specific IP addresses?
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| SOAP API | api.smsglobal.com | 203.89.199.19 | 103.214.210.57 |
| SOAP API | smsglobal.com | 203.89.193.162 | 103.214.210.50 |
| SOAP API | www.smsglobal.com | 203.89.193.162 | 103.214.210.51 |
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| REST API | api.smsglobal.com | 203.89.199.19 | 103.214.210.57 |
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| HTTP API | api.smsglobal.com | 203.89.199.19 | 103.214.210.57 |
| HTTP API | smsglobal.com | 203.89.193.162 | 103.214.210.50 |
| HTTP API | www.smsglobal.com | 203.89.193.162 | 103.214.210.51 |
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| MMS API | api.smsglobal.com | 203.89.199.19 | 103.214.210.57 |
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| Outlook | outlook.smsglobal.com | 203.89.199.34 | 103.214.210.56 |
| Name | Old Domain | Old API Address | New IP Address |
|---|---|---|---|
| SMPP API | smsglobal.com | 203.89.193.162 | 103.214.210.50 |
| SMPP API | www.smsglobal.com | 203.89.193.162 | 103.214.210.51 |
| SMPP API | smsglobal.com.au | 203.89.199.52 | Deprecated |
| SMPP API | smpp.smsglobal.com.au | 203.89.199.52 | Deprecated |
| Name | New Domain | New IP Address |
|---|---|---|
| SMPP API | smpp.smsglobal.com | 103.214.210.8 |
| Name | Domain | Current IP Address | New IP Address |
|---|---|---|---|
| Email to SMS | email.smsglobal.com | 203.89.199.56 | 103.214.210.52 |
| Email to Groups | groups.smsglobal.com | 203.89.199.56 | 103.214.210.52 |
| Email to MMS | mms.smsglobal.com | 203.89.199.56 | 103.214.210.52 |
| Email to MMS | dcmail.smsglobal.com | 203.89.199.56 | 103.214.210.52 |
We highly advise you to not use a hard-coded IP addresses to access SMSGlobal services and allow DNS to determine the IP address.
FAQs
-
What is an IP address?
An Internet Protocol (IP) Address is a unique sequence of numbers, separated by full stops. These numbers identify every device using an internet connection. An IP address acts like a phone number, allowing devices to send and receive data from other devices.
Head to our Glossary for more definitions on commonly used technical terms and acronyms
-
What if I have an API or integration, but it’s not hosted on the domains mentioned?
Integrations hosted on api.smsglobal.com and www.smsglobal.com will be affected and need to update IP addresses. As well as all custom portals and VPNs, and anyone who has added an IP address to their firewall.
However, if you use a SMSGlobal API or integration hosted on www.smsglobal.com.au, then both the domain and the IP address must be updated.
-
What if I don’t change my IP address?
If you have integrations hosted on api.smsglobal.com and www.smsglobal.com, and the IP address is not updated by the provision date, then your SMSGlobal service may be disrupted from then on.
-
I am using a 3rd party software provider to send SMS with SMSGlobal. What do I do?
If you are unsure whether you will be affected by this update, please contact your software provider. Share this page with them and, if they have further questions, please ask that they get in touch with us.
-
I’m using SMS integrations with my own solution or software. How do I know if this affects me?
Get in contact with your software or solution support service, and ask about this SMSGlobal update.
If you are unsure whether you will be affected by this update, share this page with them and, if they have further questions, please ask that they get in touch with us. -
Can I still host integrations on the www.smsglobal.com.au domain?
No, you’ll need to transfer to one of the new domains: api.smsglobal.com or www.smsglobal.com. You will then need to update the IP address associated with the API or integration you are using.
-
But I’m not using any of SMSGlobal’s APIs or integrations. Does this still affect me?
No, this doesn’t affect you.
If you use SMSGlobal’s MXT platform but not SMSGlobal’s APIs, integrations, custom portals, VPNs or a white-listed IP address, you don’t need to change anything.
-
What if I’m using an API without IP white-listing?
No need to take any action
-
What will happen if I don’t make this change?
If you do not replace the old IPs with the new ones mentioned above, this may prevent you / your software from sending SMS successfully
-
Can I get more time to make this change?
Contact our support team to discuss your unique scenario and we will be happy to further assist.
Contact us
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