Dedicated Number

Endless opportunities, one number

What is a Dedicated Number?

A Dedicated Number is your exclusive virtual phone number that can be used for SMS or MMS messaging. Unlike numbers from a shared pool that serve multiple accounts, this unique number is tied solely to your account. Consider it your distinct digital identifier – as recognizable to your customers and employees as your physical storefront.

Owning a dedicated SMS number is a game-changer for 2-way SMS communication. It ensures a direct, unobstructed channel to your customers, guaranteeing that their responses will be routed straight back to you, fostering trust and streamlining interactions.

Virtual dedicated number

How Can a Dedicated Number Help Your Business?

A dedicated SMS phone number provides a direct and tailored channel to reach your customers, enhanced by sophisticated options like keywords and automated message triggers for your SMS campaigns.

Invest in a dedicated SMS number to manage your SMS communications online with a number that's both memorable and identifiable. Select the right fit for your business needs, be it a dedicated long code for versatility or a short code for high-volume messaging.

SMS Sender ID Branding

Setting up a Dedicated Number allows you to use a consistent Sender ID for all messages sent. Advertise the dedicated mobile number either online or offline to grow your database with user-initiated engagement.

SMS Automation Automate the workflow

Setup custom triggers and keywords to automate your SMS workflow. Combining your Dedicated Number with dynamic and naturally flowing conversations delivers a personal and efficient customer experience.

Incoming SMS manager Inbound Manager

All of your incoming SMS can be managed using our web SMS platform, forwarded to an email address or pushed through an API. To do this, simply set your Dedicated Number as the preferred Sender ID for your SMSGlobal account.

Promotional SMS Campaigns & Promotions

Leverage your Dedicated Number as a constant Sender ID for executing two-way marketing campaigns to your audience. This consistency fosters increased loyalty and engagement and simplifies the opt-out procedure for your customers.

Keywords & triggers Intelligent triggers and keywords

Scheduling appointments or confirming shift rosters can be performed automatically by programming your Dedicated Number to respond intelligently to set keywords. This reduces management overheads and improves the experience received by your staff.

CRM integration Integrate CRM platforms

Connect your Dedicated Number with your existing CRM or ERP solutions. Simply use this number as the Sender ID when sending from SMS compatible software, and SMSGlobal will route message replies back into your application.

Virtual Dedicated Numbers (VDN)

Consistent virtual number across channels

Provision a virtual dedicated number for fixed contact details across channels. Port over your existing VDN to access SMSGlobal's web communication platform, MXT.

VDN for Voice and SMS

Voice and SMS

VDN for Voice only

Voice only

VDN for SMS only

SMS only

VDN for SMS and MMS


SMS, MMS and Voice (coming soon)

SMS, MMS and Voice

*Voice capabilities are only available in Australia


Dedicated Numbers are associated with a single account giving you more flexibility than shared numbers.

They can be used in advertising and anyone with that number can send a message directly to it.

Dedicated Numbers can also be used in combination with keywords to perform special functions that are not normally available using the SMSGlobal shared pool number.

Dedicated number replies

Text in

Dedicated Numbers are not limited to just receiving replies to SMS. Anyone can send an SMS directly to this number, and the message will display immediately in your account.

Dedicated Numbers are available in short codes (e.g. 6333) or long codes (full-length mobile numbers e.g. 04X XXX XXX.)

Carrier support for different types of Dedicated Numbers varies by country.

Virtual number text in

Long Codes

Long code service providers offer an alternative to using your personal mobile number, which allow you to seamlessly send and receive messages. These are the quickest and cheapest Dedicated Number solution. Depending on your region, they are also known as 'Response Numbers', Virtual Numbers or Inbound numbers.

Messages to a long code are usually treated as a standard SMS for the end user, making them widely used in a number of different mobile messaging campaigns.

A country-specific long code can be easily obtained through the store on our Web Messaging Platform.

  • The most cost-effective virtual number solution.
  • Select from our premium gold, silver or standard options to make your number more memorable.
  • Brand your mobile campaigns by using the same dedicated long code each time.
  • Receive SMS replies through your custom branded long code.
Long code service

Short Code

Short codes are a premium Dedicated Number service, often used in large scale or direct response adverts where speed and convenience are key. They are short in nature and much easier to remember than a typical 11-digit number.

Short number SMS codes are a great way to increase participation for call-to-actions featured on marketing materials and branded company collateral like brochures, ad-signs and banners.

  • Premium service
  • Stand out from your competition
  • Short and memorable
  • Perfect for direct response adverts
short code service

Benefits of using a Dedicated Number

Dedicated Numbers give your business identifiable branding for SMS communication.

Available in long or short code, you have access to all the same great features of our SMS service – but with a personalized touch.

MXT SMS platform Web Platform

View all of your messages in the one place within our online platform, MXT.

SMS Sender ID Sender ID's to brand your message

Build brand recognition and trust through a consistent number.

SMS Opt Out Opt Out

Manage opt-in and opt-out campaigns anytime, anywhere.

Online SMS storage Stored Online

Everything is stored online and is easily accessible - without replies going to your own handset.

SMS database Database

Build your database of customers faster and more easily with a Dedicated Number.

Keywords & triggers Scheduling with a Dedicated Number

Easily create keywords to use for staff rostering systems, competitions or surveys.

Send and receive SMS directly through your software.

Explore the full potential of programmable SMS by owning a Dedicated/Virtual number. A Dedicated/Virtual number will drastically increase the capabilities of programmable SMSs, allowing for all automated SMS campaigns to be sent from the same number.

This provides access to SMS features including notification logs, and Two Way SMS.

Virtual number developers

Programmable SMS - The Power of Automation

API integration is a simple approach used by millions of organisations daily, on a global scale. It is designed to help improve business efficiencies and communication workflow.

We make sending bulk SMS easy, by letting you connect your internal software or CRM directly into the SMSGlobal SMS gateway using one of our off-the-shelf APIs. Connecting via an API lets you send SMS messages as you would within our MXT platform, but from the comfort of your own software or enterprise level solution.

Following the successful delivery of your message, a receipt will be forwarded to you. From start to finish, this happens in a matter of seconds, saving you considerable time and resources in the process.

CRM SMS integration

Secure a Dedicated Number for your business SMS communication channel

Claim a Dedicated Number today

Free API key with every account

All SMSGlobal accounts include a dynamic API Key system, allowing you to quickly and easily create and edit new user credentials to send via our suite of API’s. If your software is already mobile messaging compatible, simply retrieve your SMSGlobal API Key from inside your account and insert it into your software to start sending. If you’re a developer looking to add SMS functionality to a new software or application you’re working on, feel free to browse our API documentation and code samples.

Adding a Dedicated Number to your account drastically increases the functionality of your programmable SMS by allowing you to receive replies from your A2P messaging campaigns.

Applications of Automated SMS from a Dedicated Number

SMS alerts Reminders & Alerts

Trigger reminder messages for payments, updates, events and more based on time, website activity or other actions.

SMS lead nurturing Lead Nurturing

Automate the customer journey with timely SMS messages, loyalty programs or SMS coupons. Customize this process depending on client interactions, spending or level of engagement.

OTP One Time Passwords

Generate unique codes to secure business and client data with a completely automated OTP process via SMS.

Promotional SMS Promotions & Competitions

Schedule and send custom promotions in advance based on holidays, sale periods or customer activity. Automatically manage competitions and receive entries with 2 way SMS.

Booking confirmations Booking Confirmations

Enhance your booking confirmations by distributing automated messages immediately after bookings or purchases. Utilise custom fields to dynamically include order numbers, estimated delivery times, or specific event details, providing customers with a seamless and informative experience.

SMS surveys Customer feedback with 2-Way SMS

Efficiently manage the customer feedback process with automated messages. Receive additional survey replies by using 2-Way SMS or generate other actions by implementing keyword responses.

Request a Virtual Number

Short codes aren't available in certain countries and regions. To find out about availability in your region and to purchase, please submit the form below and one of our team will be happy to assist you.

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