In the Public Sector, SMS is celebrated for its diverse range of uses and broad reach. Mainly utilized for support services, text messaging is also employed in other ways such as appointment reminders, crisis alerts, dangerous weather condition updates, internal communications, and time-sensitive notifications.

This eBook includes the following topics:

  • - Support Services
    • - Ticketing system
    • - Self-serve menu
  • - Crisis Notifications and Alerts
    • - Weather Condition Updates
    • - Emergency alerts
  • - Reminders
    • - Weather Condition Updates
  • - Security
    • - Fraud Detection
    • - Identity Theft Prevention

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