Call Forwarding
Use Voice by SMSGlobal for Business Call Forwarding
Business Call Forwarding Solution
Set up call forwarding and divert calls online
Optimise online business communications with our new voice gateway and make sure you’re available to customers. Enable call forwarding to divert calls to the correct agent every time.
What is Business Call Forwarding?
Divert calls using an online voice gateway
Connect your virtual number to enable online voice capabilities such as call forwarding. Port over your existing virtual number from another provider, or request a voice-enable VDN for your MXT account.
Utilise our call forwarding system to divert calls to the correct agent internally. In one click, you can accurately forward calls to the most appropriate person or department. Track calls online by viewing the duration of placed calls and access missed call information.
Forward calls internallyKeep the same customer-facing contact number. Connect callers to the correct department.
Locally redirect phone callsCall forwarding mobile to landline, as well as call forwarding landline to mobile.
Setup time-out optionsMake sure your calls don’t ring out. Terminate calls that go unanswered.
Virtual Dedicated Numbers (VDN)
Consistent virtual number across channels
Provision a virtual dedicated number for fixed contact details across channels. Port over your existing VDN to access SMSGlobal’s web communication platform, MXT.
Voice and SMS
Voice only
SMS only
SMS and MMS
*Voice capabilities are only available in Australia
Call Diverting Solution via Voice Gateway
Sign up for free and start using the call forwarding feature
MXT VoIP Gateway Call Forwarding
Forward inbound calls from your PC
Set up call forwarding in our MXT web gateway to automatically divert calls quickly and simply.
Easy setup in MXT VoIP gateway- Provision voice and SMS-enabled numbers
- 24/7 support available for assistance
Online Voice Call Tracking in One Place
View call history and reporting
Stay up-to-date with communications and track voice calls for individual contacts and numbers.
- Track the duration of calls with specific contacts
- View calls placed via the voice gateway
- Access missed call information
Improve Customer Service with Call Diversion
Increase presence and optimise processes
Complement existing customer service operations with call forwarding and level up your communications in our MXT web platform.
- Streamline support operations
- Serve customers in a timely manner
- Consolidate communication on one platform
- Consistent customer-facing contact details
Online Call Forwarding for Business
Level-up your customer service
Instant call forwardingDivert calls in MXT for fast, robust connection in the click of a button.
Accurately divert callsForward calls to a different phone number for efficient customer service.
Improve availabilityEnsure customers have access to the right person at the right time.
Call trackingKeep a record of calls placed, the call duration, and all missed calls.
Book a Demo for Call Forwarding
Start using online call forwarding today
Book a live demo with our Customer Success Team and learn how easy call forwarding is to implement.
Request Voice for MXT
Begin Voice set up process on our web platform
Voice enable your business effortlessly with the help of our Customer Success Team. They'll be in touch with you shortly to help get you set up on the MXT platform.