User guidelines WhatsApp

Building personal relationships with customers is essential for every business. Now, with SMSGlobal’s WhatsApp Business API, you can connect with customers directly through the premium OTT messaging app. Facilitating a unique customer experience is seamless with a verified business account, registered number, and pre-approved messaging templates.

This User Guideline provides the following information:

  • - Introduction to SMSGlobal’s WhatsApp Business API
  • - Features of WhatsApp Business Account
  • - Business Use cases
    • - Use Case Restrictions
  • - WhatsApp Pricing Model
    • - Monthly Active Users (MAU)
  • - WhatsApp Templates
    • - The 24-hour Customer Care Window

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