Getting Started

From contact uploads to API challenges, we've got the answers to all of your SMS enquiries. Explore the frequently asked questions about our platform and integrations below. For more in-depth tutorials and guides, view our SMSGlobal knowledgebase.

  • Sign up for a free trial with SMSGlobal

    Sign up for a free trial account with SMSGlobal - no obligation and no cost. You simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you simply pay for your credits as you go. Get Started Today

  • I didn't get an SMS verification code – what should I do?

    When you sign-up for an MXT account, we will send you an SMS verification code that you will need to enter when you first log-in to your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.

    1. Check that you mobile phone is within reception range and switched on.

    The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has reception and is switched on.

    2. Ensure that your mobile number in its correct international format.

    Our SMS Gateway will try to deliver your SMS verification code to the mobile number that you provide on sign-up, if your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset.

    Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in our getting started section.

    3. Ensure that you have entered your mobile number correctly.

    Is it possible that you entered an incorrect digit? If this may be the case please contact our support team with the correct mobile number and the username/email you provided on sign-up.

    4. Carrier delay – Please wait 15 minutes

    On a very rare occasion, carriers might be experiencing and upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.

    5. Is your country destination supported by SMSGlobal?

    It could be a possibility that your country destination is not on the SMSGlobal coverage list or fully supported. If you think this may be the case, please contact our support team to investigate this further.

    6. Contact the SMSGlobal Support Team

    If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:- Account username (email used to sign-up).- The correct mobile number you wish to have associated with your account and,- The country that you’re trying to sign-up from.

  • Why can't I login to my account?

    Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:

    - Ensure that you’re using the correct username and password, and that the caps lock is turned off.

    - Clear your browser history and cache and try logging in again.

    - Try using a different internet browser.

    - If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.

    Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.

    If submitting a ticket to our support team, please provide details such as:

    - The MXT username you're trying to log in with.

    - The issue you’re experiencing.

  • What format do my mobile numbers need to be in?

    To ensure successful delivery, your contacts mobile numbers must be written in the correct international format.

    To change mobile numbers from the domestic format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 61 for Australia and 64 for New Zealand). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:

    Australia
    - Country Code: 61
    - Number: 9 digits long, excluding the leading '0'.
    - Example domestic number: 0447973739
    - Example International number: 61447973739

    India
    - Country Code: 91
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 09000654321
    - Example International number: 919000654321

    UK
    - Country Code: 44
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 07723654321
    - Example International number: 447723654321

    US
    - Country Code: 1
    - Number: 10 digits long, excluding the leading '0' or '+'.
    - Example domestic number: 2126544321
    - Example International number: 12126544321

    UAE
    - Country Code: 971
    - Number: 8 digits long, excluding the leading '0'.
    - Example domestic number: 047654321
    - Example International number: 97147654321

  • Does SMSGlobal support international messaging?

    Yes, SMSGlobal supports international messaging. When sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and using the correct Country Prefix/dialing codes.

    For more information - please see what format do my mobile numbers need to be in or Country prefix and rates view our pricing page.

  • Country prefix and Dialing codes
    afAfghanistan93
    alAlbania355
    dzAlgeria213
    asAmerican Samoa1684
    adAndorra376
    aoAngola244
    aiAnguilla1264
    agAntigua and Barbuda1268
    arArgentina54
    amArmenia374
    awAruba297
    auAustralia61
    atAustria43
    azAzerbaijan994
    bsBahamas1242
    bhBahrain973
    bdBangladesh880
    bbBarbados1246
    byBelarus375
    beBelgium32
    bzBelize501
    bjBenin229
    bmBermuda1441
    btBhutan975
    boBolivia591
    baBosnia and Herzegovina387
    bwBotswana267
    brBrazil55
    bnBrunei Darussalam673
    bgBulgaria359
    bfBurkina Faso226
    biBurundi257
    khCambodia855
    cmCameroon237
    caCanada1
    cvCape Verde238
    kyCayman Islands1345
    cfCentral African Republic236
    tdChad235
    clChile56
    cnChina86
    cxChristmas Island61
    ccCocos (Keeling) Islands61
    coColombia57
    kmComoros269
    cgCongo242
    cdCongo, The Democratic Republic of the243
    ckCook Islands682
    crCosta Rica506
    ciCote d'Ivoire225
    hrCroatia385
    cuCuba53
    cyCyprus357
    czCzech Republic420
    dkDenmark45
    djDjibouti253
    dmDominica1767
    doDominican Republic1809
    ecEcuador593
    egEgypt20
    svEl Salvador503
    gqEquatorial Guinea240
    erEritrea291
    eeEstonia372
    etEthiopia251
    fkFalkland Islands (Malvinas)500
    foFaroe Islands298
    fjFiji679
    fiFinland358
    frFrance33
    pfFrench Polynesia689
    gaGabon241
    gmGambia220
    geGeorgia995
    deGermany49
    ghGhana233
    giGibraltar350
    grGreece30
    glGreenland299
    gdGrenada1473
    guGuam1671
    gtGuatemala502
    gnGuinea224
    gwGuinea-Bissau245
    gyGuyana592
    htHaiti509
    vaHoly See (Vatican City State)39
    hnHonduras504
    hkHong Kong852
    huHungary36
    isIceland354
    inIndia91
    idIndonesia62
    irIran, Islamic Republic of98
    iqIraq964
    ieIreland353
    imIsle of Man44
    ilIsrael972
    itItaly39
    jmJamaica1876
    jpJapan81
    joJordan962
    kzKazakhstan7
    keKenya254
    kiKiribati686
    kpKorea, Democratic People's Republic of850
    krKorea, Republic of82
    kwKuwait965
    kgKyrgyzstan996
    laLao People's Democratic Republic856
    lvLatvia371
    lbLebanon961
    lsLesotho266
    lrLiberia231
    lyLibyan Arab Jamahiriya218
    liLiechtenstein423
    ltLithuania370
    luLuxembourg352
    moMacao853
    mkMacedonia389
    mgMadagascar261
    mwMalawi265
    myMalaysia60
    mvMaldives960
    mlMali223
    mtMalta356
    mhMarshall Islands692
    mrMauritania222
    muMauritius230
    ytMayotte262
    mxMexico52
    fmMicronesia, Federated States of691
    mdMoldova, Republic of373
    mcMonaco377
    mnMongolia976
    meMontenegro382
    msMontserrat1664
    maMorocco212
    mzMozambique258
    mmMyanmar95
    naNamibia264
    nrNauru674
    npNepal977
    nlNetherlands31
    ncNew Caledonia687
    nzNew Zealand64
    niNicaragua505
    neNiger227
    ngNigeria234
    nuNiue683
    nfNorfolk Island672
    mpNorthern Mariana Islands1670
    noNorway47
    omOman968
    pkPakistan92
    pwPalau680
    psPalestine970
    paPanama507
    pgPapua New Guinea675
    pyParaguay595
    pePeru51
    phPhilippines63
    pnPitcairn870
    plPoland48
    ptPortugal351
    prPuerto Rico1
    qaQatar974
    roRomania40
    ruRussian Federation7
    rwRwanda250
    shSaint Helena290
    knSaint Kitts and Nevis1869
    lcSaint Lucia1758
    pmSaint Pierre and Miquelon508
    vcSaint Vincent and the Grenadines1784
    wsSamoa685
    smSan Marino378
    stSao Tome and Principe239
    saSaudi Arabia966
    snSenegal221
    rsSerbia381
    scSeychelles248
    slSierra Leone232
    sgSingapore65
    skSlovakia421
    siSlovenia386
    sbSolomon Islands677
    soSomalia252
    zaSouth Africa27
    esSpain34
    lkSri Lanka94
    sdSudan249
    srSuriname597
    szSwaziland268
    seSweden46
    chSwitzerland41
    sySyrian Arab Republic963
    twTaiwan886
    tjTajikistan992
    tzTanzania, United Republic of255
    thThailand66
    tlTimor-Leste670
    tgTogo228
    tkTokelau690
    toTonga676
    ttTrinidad and Tobago1868
    tnTunisia216
    trTurkey90
    tmTurkmenistan993
    tcTurks and Caicos Islands1 649
    tvTuvalu688
    ugUganda256
    uaUkraine380
    aeUnited Arab Emirates971
    gbUnited Kingdom44
    usUnited States1
    uyUruguay598
    uzUzbekistan998
    vuVanuatu678
    veVenezuela58
    vnVietnam84
    vgVirgin Islands, British1284
    viVirgin Islands, U.S.1340
    wfWallis and Futuna681
    yeYemen967
    zmZambia260
    zwZimbabwe263
  • Are all languages supported by SMSGlobal?

    Yes, SMSGlobal supports local, regional and international languages. Unicode messaging is a feature that allows you to send messages in different languages and uses a wider character set. For Example Arabic, Urdu, Russian and Hindi just to name a few are all supported using Unicode. Please refer to understanding a Unicode message below for more information.

  • Understanding Unicode messages

    Unicode standard is a type of character encoding system designed for consistency in the computing industry. The Unicode system is able to handle a large set of letters and symbols that are not contained within the standard GSM alphabet. The GSM alphabet includes all Latin characters, digits and a few special symbols. Languages such as Arabic and Russian, technical symbols and picture characters are classified as Unicode characters.

    A standard SMS allows you to send 160 characters for a single SMS. If you’re using Unicode characters in your SMS for languages such as Arabic the character limit is restricted to a maximum of 70 characters per SMS. You can, however, send longer messages by splitting your SMS into a multi-part message.All modern mobile phones are capable of concatenating mutli-part messages into one long message, stitching the SMS together with an end result of showing the entire message as one.

    For more information please contact our support team. Alternatively, login to MXT to view our knowledgebase category on Understanding Unicode Characters and Messages.

  • Can I purchase a customer database from SMSGlobal?

    SMSGlobal do not sell databases to our customers. Please contact our sales specialists to discuss the most effective way to build your own customer database. Alternatively, these may be available to purchase from third parties.

  • Can I get my data validated for maximum results?

    Yes, SMSGlobal can provide a Mobile Number Portability (MNP) lookup service to help clean your database, optimise costs and reduce the number of invalid or undelivered messages sent through your account. Please contact our support team to discuss this further.

Technical

  • What kind of applications can I integrate with?

    Our powerful, flexible API integrations and robust messaging gateway has the capacity to integrate SMS into all facets of any business, such as: Applications (Desktop and Mobile), websites, intranets, CRM’s, ERP’s and other applications.

    Our team of integration specialists have vast experience integrating simple and complex messaging requirements into existing corporate ecosystems using industry standard APIs such as; HTTP, SMPP, REST, Email to SMS just to name a few.

    If you require an integration with our platform, please don't hesitate to contact one of our integration specialists who can assist further with your requests.

  • Can I get a free trial to test SMSGlobals service?

    Yes, please sign up for an account to Get started.

    We offer developers a sandbox testing service to build and test their applications using our SMS messaging gateway. The system allows users to test integration in a closed-loop, and test the code and reporting functions as if they were sending campaigns in production.

    Please submit an enquiry to our integration specialists to help get an account set up.

Accounts and Billing

  • What pricing plans & payment options are available?

    We offer various differing pricing plans, whereby the more you spend, the lower your SMS rate is. These pricing tiers are activated based on the amount of money added to the account in one transaction. SMSGlobal offers plans suitable for every business's SMS messaging needs based on usage and volume. All Tier plans offer the same features and benefits, but the more credit you purchase, the lower the rate per SMS.

    The below payment options are available, SMSGlobal is able to accept the following method of payments:

    - Secure online payment via your PayPal account.

    - VISA, MasterCard and American Express.

    - Direct Deposit (this may take up to 3-5 business days).

  • How does an SMSGlobal free trial work?

    When you sign up for an account with SMSGlobal you will not incur any hidden costs or unwanted contracts – you simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you just pay for your credits as you go. SMSGlobal gives you the power to choose your own payment plan: post-paid or pre-paid, it’s all up to you.

    Set up an account and have a free trial with no commitment, obligation or hidden costs and lots of flexibility.

Laws and Regulations

  • What do I need to know about the different laws and regulations in the Middle East?

    When using SMS as a means of communication in Middle Eastern countries, it is important to remain compliant and abide by the local telecommunications laws and regulations. One country will differ from another, it's important to stay up-to-date and in tune with the regulators code of conduct as this governs what you can and cannot do when sending SMS.

    Contact our team of experts at SMSGlobal to find out more about the laws and regulations in your country. Alternatively, below is a list of laws and regulations for a handful of countries in the Middle East.

  • United Arab Emirates

    Mobile country code (MCC)

    - 424

    International dialing prefix

    - 971

    Major carriers

    - Etisalat

    - Du

    SMSGlobal supported

    - Long Code- No

    - Short Code- Yes

    - Sender ID- Fixed AlphaNumeric. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes, via short code or SMSGlobal shared numbers.

    Opt in requirements

    - Subscrivers should opt in to receive messages.

    Opt out requirements

    - All marketing and promotional messages need to include an opt out feature by sending a word such as "STOP" to a 4-digit short code.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    - Promotional messages may be sent only between 7am - 7pm. Promotional message content and Sender ID must be pre-approved before sending.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory - www.tra.gov.ae

  • Saudi Arabia

    Mobile country code (MCC)

    - 420

    International dialing prefix

    - 966

    Major carriers

    - Mobily

    - Zain

    - STC

    SMSGlobal supported

    - Long Code- No

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registation required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - A mandatory opt out (Keyword = STOP) must be included.

    Message content

    - Messages which contain URLs and objectionable content will be blocked due to strong filtering policies.

    - No religious, betting, political or adult content is allowed.

    - Messages with numeric Sender IDs will also be blocked.

    - Promotional messages may be sent only between 9am-9pm.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Saudi Arabia SMS Messaging Regulator - www.citc.gov.sa

  • Qatar

    Mobile country code (MCC)

    - 427

    International dialing prefix

    - 974

    Major carriers

    - Ooreedoo

    - Vodaphone Qatar

    SMSGlobal supported

    - Long Code - No

    - Short Code - No

    - Sender ID - Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    Content related to the following is not permitted:

    - Spam

    - Religion

    - Adult themes

    - Race

    - Gambling

    - Promotional messages may be sent between 8am and 9pm only.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) -supported

    - Yes

    Useful regulatory links

    - Communications Regulatory Authority - www.cra.gov.qa/en

    - Ministry of Transport and Communications - www.ictqatar.qa/en

  • Kuwait

    Mobile country code (MCC)

    - 419

    International dialing prefix

    - 965

    Major carriers

    - Viva Kuwait

    - Zain KW

    - Ooreedoo Kuwait

    SMSGlobal supported

    - Long Code - No

    - Short Code - No

    - Sender ID - Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - N/A

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Kuwait Government Online - https://www.e.gov.kw/sites/kgoEnglish/Pages/HomePage.aspx

    - Ministry of Communications - http://mov.gov.kw/English/index.html

  • Egypt

    Mobile country code (MCC)

    - 602

    International dialing prefix

    - 20

    Major carriers

    - Orange Egypt

    - Vodafone Egypt

    - Etisalat Egypt

    - Telecom Egypt

    SMSGlobal supported

    - Long Code- No

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - National Telecom Regulatory Authority - www.tra.gov.eg

    - Ministry of Communications and Information Technology - www.mcit.gov.eg

  • Turkey

    Mobile country code (MCC)

    - 286

    International dialing prefix

    - 90

    Major carriers

    - Turk Telecom

    - Turkcell Iletisim Hizmetleri

    - Vodafone Turkey

    SMSGlobal supported

    - Long Code- Yes

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes, via long code or short code.

    Opt in requirements

    - Subscribers must opt in to receive messages.

    Opt out requirements

    - Advertising messages must end with an option to opt-out. The long code or short code must be included within the message content to allow the subscriber to opt out.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult content

    - Race

    - Gambling

    - All SMS messages used for advertising and marketing purposes must abide by the following regulations:

    - They must be prefaced with 'REKLAM' or 'TANITIM', which indicates to the user that s/he is receiving a promotional message.

    - They should include the company's URL or customer care number, and inform the recipient of where s/he can find details of the campaign or promotion being advertised.

    - All SMS messages must end with the option to opt-out.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Information and Communication Technologies Authority - www.btk.gov.tr

  • United Kingdom (UK)

    Mobile country code (MCC)

    - 234

    International dialing prefix

    - 44

    Major carriers

    - O2

    - T-Mobile

    - Vodafone

    - Orange

    SMSGlobal supported

    - Long Code - Yes

    - Short Code - No

    - Sender ID - Fully dynamic. No pre-registration required.

    One-way communication

    -Yes

    Two-way communication

    - Yes, via long code or SMSGlobal's shared numbers.

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - Promotional messages must include STOP, HELP options for the customer to Opt Out.

    Message content

    - Commercial message should not be sent between 9pm and 8am Monday to Friday and between 9pm and 9am on weekends, unless prior express consent has been given by the recipient.

    - Customers should note that recipients might regard commercial messages sent on a Sunday, or a national or religious holiday, as unwelcome.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory - www.ofcom.org.uk

    - Direct Marketing Association Code of Practice - dma.org.uk/content/dm-code-practice

    - Advertising Standards Authority (ASA) - www.asa.org.uk

  • India

    Mobile country code (MCC)

    - 405

    - 404

    International dialing prefix

    - 91

    Major carriers

    - Airtel

    - Reliance

    - BSNL

    - Vodafone

    SMSGlobal supported

    - Long Code - Yes

    - Short Code - No

    - Sender ID - 6 Character Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes - long code needs to be included in message content as the Sender ID will be an Alpha Sender ID.

    Opt in requirements

    - Subscribers must opt in to receive messages. Opt in is valid for only 6 months and then needs to be opted in again.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    - Sender ID for international number will be replaced with XX-NNNNNN (2 letters followed by 6 numbers).

    - Sender ID can only be registered for transactional messages, not for promotional messages.

    - More than 6 messages with the same Sender ID or content sent to the same number within an hour may be blocked.

    - Users may not be able to receive more than a total of 200 SMS messages per day across all incoming streams.

    - Messages towards Jammu or Kashmir networks (example, 405/55) will be blocked by the government due to political sensitivity.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory Authority (TRAI)_ - www.trai.gov.in

Setting up a Sender ID (Virtual Number)

  • Can I use a custom word (brand name) as my Sender ID?

    Yes, it is possible to use your brand name as a Sender ID when sending SMS. Depending on your destination, you may need to pre-register your Sender ID with the respective mobile carriers in the country you’re sending to in order to avoid your Sender ID being overwritten and message being filtered out. This due to local laws and regulations in certain countries and SMSGlobal unfortunately has no control over this.

    Please contact one of our sales specialists one who will guide you through the process of registration. Please note this process may take between 2 to 10 working days.

  • How do I pre-register my Sender ID?

    Below are a list of some Middle Eastern countries that require pre-registration for Sender ID's. Please refer to the respective procedures below. Contact our support team if your country is not listed below.

    UAE

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    - A copy of your UAE company trade license is required.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter and your company trade license to sales@smsglobal.com to initiate the pre-registration process.

    SAUDI ARABIA

    Saudi Arabia requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Business Website address.

    - Service description (Sample SMS).

    QATAR

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    OMAN

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    KUWAIT

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    BAHRAIN

    - Our current routes support dynamic Sender ID to all mobile operators in Bahrain. Therefore, no registration is required for this country.

    EGYPT

    Egypt requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Business Website address.

    - Service description (Sample SMS).

    INDIA

    India requires all sender IDs to be pre-registered in order to send SMS. Please note that Indian sender ID pre-registration is only possible for transactional messages (OTP, notifications etc.) and not for marketing use. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this must be 6 characters.

    - Company Name

    - Business Website address.

    - Service description (Sample SMS).

    TURKEY

    Turkey requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Specify - Local or International Company.

    - Business Website address.

    - Service description (Sample SMS).