The way we communicate is constantly evolving. The marriage between existing and new technology and business and personal communication is constantly adapting, as new synergies between existing technologies are formed. SMSGlobal and our carrier partners are now able to provide one of the most congruent of these synergies, the ability to use your existing 13,1300 and 1800 numbers to receive SMS.
Using this service you can fully integrate SMS reception into your business through your company number. The investment you have made in ensuring your customers experience and awareness of your business is a memorable one can now be enhanced. This is achieved by ensuring your customers know how to contact you even in your SMS based correspondence.
Just like our dedicated incoming numbers (MSISDN's) we are able to receive incoming messages to your company number through a number of means, including:
- Web Interface
- API
- SMPP
- Or Automated reply SMS
By having your 13, 1300 or 1800 company number integrated into your existing systems you enable increased customer contact and maximise your company's availability.
Imagine your customers receiving a message from your company number and being able to call straight through to your contact centre or being able to simply reply via SMS. Imagine still that the reply is captured and recorded in your company data for later reference. The reply or incoming SMS can even trigger an automated response to the customer's phone, ensuring a quick response time and positive customer experience.
In recently conducted industry trials, the participating companies were able to achieve an eightfold response rate on previous voice only campaigns. Inbound SMS capture to a 13, 1300 or 1800 number can dramatically increase the success of your sales team, the responsiveness of your call centre and reduce the cost associated with any large scale campaign. By utilising your existing number in correspondence you maximise your chance for repeat contact. This can open up additional channels and opportunities through increased communication mechanisms, such as hearing impaired or non-English speaking customers.
